Existing Client Support
As a Decision Resources client, we want to make sure your team is always equipped with support resources, training, and the latest tools to maximize your software investments.
Get Support
Email our team to request Infor CloudSuite Industrial (SyteLine) ERP assistance.
Request SupportEnhance Your ERP
Let us help you explore add-ons, enhancements, integrations, AI, and more for your existing ERP.
Request a ConsultationInfor Portal
Login to access the Infor customer portal for product datasheets, manuals, training, and more.
Infor LoginFueling Client Growth
As your partner, we are committed to your long-term success and that means helping you get the most out of your Infor CloudSuite Industrial (SyteLine) ERP system, tools, and integrations. As technology evolves, legacy systems become more vulnerable to cyberattacks and outdated functionality begins to limit your company-wide productivity and innovation. If you’re ready to talk about an upgrade or a migration to the cloud, your account manager is here to help.
Cloud Migrations
Migrate your Infor CloudSuite Industrial (SyteLine) ERP or legacy ERP to the cloud. Take advantage of the latest product advancements and Infor OS platform.
Software Upgrades | Flexible Deployments
Our team provides seamless, low-risk upgrades for on-premises and hybrid deployment models. Let us help you modernize your operations.
FAQs
What is a Client Success Account Manager (CSM)?
A Client Success Account Manager (CSM) is your dedicated partner at Decision Resources, focused on helping your manufacturing business achieve its goals with SyteLine ERP and our add-on products. They provide personalized guidance, proactive support, and tailored solutions to ensure you maximize efficiency and success. Think of them as your advocate, working to make your experience seamless, productive, and rewarding.
Who is my Client Success Account Manager?
If you’re unsure who your Client Success Account Manager is, please email Matt Kaminski, our Director of Client Success, at matt.kaminski@decision.com. He’ll be happy to connect you with the right person.
How do I request a new license key for SyteLine or FactoryTrack?
You can request a new license key through Infor Concierge. If you need assistance, your client success account manager is always available to help guide you through the process.
How do I get access to Infor U (formerly Infor Campus)?
Contact your Client Success Account Manager to gain access to Infor U.
I’m interested in a quote or demo for an add-on product (SureShip, Decision365, Advanced Forecasting, etc.) Who do I contact?
Your Client Success Account Manager is your go-to resource for quotes, demos, or questions about our add-on products. They’ll work with you to identify the best solutions for your business needs.
Client Enablement Resources
Stay up-to-date with Decision Resources webinars, product releases, industry insights, and the annual Infor SUN conference and customer reception dinner.
Share Your Success
We and Infor would love to share your story. Contact our marketing team to collaborate with us.
Join Our Mailing List
Request to join our email list to stay current on news, insights, tips, tricks, tools, and more.
SyteLine User Network
Join the SyteLine User Network to stay current on all things Infor CloudSuite Industrial (SyteLine) ERP including conferences, meet-ups, and webinars.